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Frequently asked questions
How do I delete my account?
Open the App, go to Profile (bottom tab), scroll down and tap "Delete Account". This permanently removes all your data from our servers and your device. This action cannot be undone.
How do I export my data?
You can share individual invoices, quotes, and client statements as PDFs via the share button on each document. Full data export (CSV) is coming in a future update.
How do I manage my subscription?
Subscriptions are managed through the Apple App Store or Google Play Store. On iOS, go to Settings > Apple ID > Subscriptions. On Android, open Google Play > Menu > Subscriptions.
How do I cancel my subscription?
Cancel through your app store (Apple App Store or Google Play). You'll retain access to paid features until the end of your billing period. Your data remains on our servers until you delete your account.
Does the app work offline?
Yes! InvoiceZen is built offline-first. You can create invoices, quotes, and manage clients without an internet connection. Your data will sync automatically when you reconnect.
How do I set up PayFast payments?
Go to Profile > Payment Gateway and enter your PayFast Merchant ID, Merchant Key, and Passphrase. Once configured, your invoices will include a "Pay Now" link that clients can use to pay by card.
Why is my invoice number not sequential?
Invoice numbers are generated sequentially based on your invoices in the app. If you void invoices, the sequence may appear to have gaps. This is normal and compliant with SARS requirements.
I forgot my app lock PIN. What do I do?
If you have biometric authentication enabled, use that to unlock. Otherwise, you'll need to reinstall the app and sign in again. Your data is safely stored in the cloud and will sync back to your device.
Still need help? Email our support team